Techniques on How to Handle Computer Help Desk Issues
We all know that computers are prone to software conflicts, hardware malfunctions and security threats (such as virus and spyware infection) that make users go mad. Due to the fact that not everyone in...
View ArticleCustomer Service Help Desk – Pointers to Delivering World Class Customer Service
What does world class customer service mean? This term is often heard on call centers and it may even be included on the company’s mission statement. This is like the ultimate goal of every call...
View ArticleHelp Desk Jobs – Exciting yet Challenging
A help desk job is one exciting career, yet challenging at times. It is an exciting profession because if you do well, then it opens a lot of doors to different training opportunities, travel, and...
View ArticleHelp Desk – Exceeding Customer Expectations
“You have reached (Company/Product Name) customer support. My name is (Agent Name). How may I help you today?” This is a typical opening statement that a caller would hear when asking for support to a...
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